Client
wirelesssupport.com
Completed
July 2019
Timeframe
8 Months
Website
wirelesssupport.com
Overview
CRM is a Customer relationship management tool that has come a long way and has incorporated workflow automation, campaign management, and reporting as integral parts. This application is the perfect example of the same where the Application manages process flow along with the client, campaigns, Deals, Payments, Tickets, leases, and everything else from a single portal.
Also, this provides a frontend portal for end clients to manage their devices as value-added services. Clients can also raise tickets and follow- up on the status without needing repetitive messages/mails.
Challenges
A complex legacy application redesigned and developed in a robust technical stack has enhanced user experience, operability ease, and transparency to the process. Application efficiency and speed have been improved up to 40%. All the offline work including Lead assignment and tracking, responding to tickets, lease management has been automated saving both resources and time.
Core Feature
Client Management, Lead/Deal Management, Follow-up tracking, Tickets management, Accounts Management, Campaign Management, and Reporting.
Technology Stack
Back-End: ASP.NET, C#
Framework: .NET core 3.1, .NET MVC
Front-End: HTML, CSS, JavaScript
Database: SQL Server.
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